Frequently Asked Questions

Yes, absolutely! Even if two customers enter the same name, our special design algorithm creates completely different icons. Each design is then finalized by hand by our designers. Your icon will only exist once in the world.

No, that's the beauty of it! To outsiders, it looks like an elegant, abstract pendant. Only you know the beloved name behind it. It's your very own secret.

You'll receive a digital preview of your symbol before production. You can request as many changes as you like – free of charge! We won't produce your piece of jewelry until you're 100% satisfied.

Yes! Our system automatically adapts to any name length. Whether "Leo" or "Maximilian," every name becomes a balanced, aesthetic symbol.

It depends on the product:

• "For My Heart" : A name becomes a symbol
• "Our Family" : Multiple initials become separate symbols on a pendant
• "Two Connected" : Two initials merge into an artistic symbol

Our high-quality plating is designed for everyday wear . With normal use, the color will stay beautiful for years. Should it fade, we'll replace your jewelry free of charge— lifetime warranty included!

Yes! Our stainless steel is 100% hypoallergenic and nickel-free. Even people with sensitive skin can wear our jewelry without any problems.

Yes, our stainless steel is water-resistant. However, to maximize the lifespan of the gold plating , we recommend removing your jewelry when exposed to chemical products (perfume, chlorine).

Stainless steel is more durable, easier to care for, and more skin-friendly than other materials. Our precise plating technology gives you the look of real gold—but with greater durability for everyday wear. Our manufacturing adheres to international quality standards for maximum longevity.

Because each symbol is individually handcrafted , we require approximately three weeks for complete production and delivery. We invest this time to ensure your symbol is perfect:

• Design preview : 3-5 business days
• Precise handwork : 2 weeks production
• Quality control & shipping : 3-5 business days

Why so long? True craftsmanship takes time. Every detail is carefully considered to ensure you receive a piece of jewelry that will last a lifetime .

Yes! You will receive an email every step of the way:

• Order confirmation
• Design preview finished
• Production started
• Shipping with tracking number

Yes, we ship throughout the EU. Shipping costs and delivery times are displayed during checkout.

Yes, your order will arrive in elegant, neutral packaging without any noticeable logos or indications of the contents.

You have a 30-day no-questions-asked return policy . We'll refund the full purchase price, even if the item is personalized.

Since each piece is custom-made for you, we cannot share it with other customers. However, if you're not satisfied, we'll make you a new one free of charge or refund the purchase price.

Lifetime guarantee! In case of material defects or normal wear and tear, we'll repair or replace your item free of charge. Simply send us a photo, and we'll take care of it.

Unfortunately, we can't replace lost jewelry. However, for a small additional charge, you can reorder an identical symbol at any time —we'll save your design permanently.

Yes! You can:

• Buy gift vouchers so the recipient can choose for themselves
• Have a symbol created with the recipient's name
• Add gift wrapping with a personal message

Absolutely! Many mothers describe our icon as "the most beautiful gift" they've ever received. Since production takes about three weeks, it's ideal to order early —this way you can give the perfect icon in time for the birth or baptism. The wait only makes it more emotional and precious .

Yes! Each child can have their own symbol, or you can choose "Our Family" for all names on one pendant. We offer volume discounts for multiple individual orders.

Because we understand what it means to want to "always carry someone with you." As mothers ourselves, we know how important it is to make such an emotional gift perfect .

While other suppliers produce mass-produced goods, we craft true works of art : Each symbol is carefully developed, tested multiple times, and manufactured with uncompromising quality . The three-week wait time is an investment in perfection .

Our promise: You will receive not just jewelry, but a piece of love in symbolic form – unique, long-lasting, and full of meaning.